Privacy & Cookie Policy
At Country Valley Foods, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This comprehensive Privacy and Cookie Policy outlines the types of information we collect, how we use and safeguard it, and your rights regarding your data when you visit our website (www.countryvalley.co.uk) (the “Site”).
1. Information We Collect
Personal Information: When you interact with our Site, we may ask you to provide personal details such as your name, email address, postal address, telephone number, and payment information when you make purchases, subscribe to our newsletter, or contact us through our Site.
Non-Personal Information: We also collect non-personal information such as browser type, operating system, IP address, and browsing behaviour through cookies and similar tracking technologies. This data is used to enhance your user experience.
Usage Data: Automatically collected information includes your computer’s IP address, browser type and version, the pages you visit on our Site, and the date and time of your visit. This helps us analyse usage trends and improve our services.
2. How We Use Your Information
We use the collected information to:
- Provide and Improve Services: Process transactions, deliver products, and ensure a seamless browsing experience.
- Personalise Your Experience: Tailor content and offers based on your interests and browsing behaviour.
- Communicate with You: Send order updates, newsletters, promotional materials, and respond to your enquiries.
- Enhance Security: Monitor for and prevent potential security breaches, fraud, or unauthorised access.
- Analyse Trends: Understand how our Site is used so we can make improvements.
3. Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the Site remember your preferences, facilitate navigation, and provide a more personalised experience.
Types of Cookies We Use:
- Essential Cookies: These cookies are necessary for the proper functioning of our Site, such as enabling secure logins and processing transactions.
- Performance Cookies: These collect information on how visitors use our Site, such as the pages visited and any errors encountered. This data helps us improve Site performance and user experience.
- Functionality Cookies: These cookies allow the Site to remember choices you make (e.g., language preferences) to provide a more personalised experience.
- Targeting/Advertising Cookies: These are used to deliver content and advertisements that are more relevant to you. They may be set by us or by third-party partners.
Managing Cookies:
You can control and manage cookies in your browser settings. Most browsers allow you to delete or block cookies; however, please note that doing so may impact the functionality of our Site. For further information on managing cookies, please visit your browser’s help section.
4. Sharing Your Information
Third-Party Service Providers: We may share your information with trusted third-party vendors (e.g., payment processors, data analytics providers, email services) who assist in operating our Site and delivering our services. These vendors are required to safeguard your information and use it only for specified purposes.
Legal Requirements: Your personal information may be disclosed to comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our Site if there is a change in ownership or use of your data.
5. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data, including:
- Access and Correction:
Request access to the personal data we hold about you and correct any inaccuracies. - Deletion:
Request that we delete your personal information, subject to legal and contractual restrictions. - Opt-Out:
Choose not to receive marketing communications from us by following the unsubscribe instructions provided in those communications. - Data Portability:
Request a copy of your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.
6. Data Security
We implement a variety of security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include both technical and organisational safeguards. While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required by law. Once your data is no longer needed, it will be securely deleted or anonymised.
9. Links to Third-Party Websites
Our Site may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Privacy and Cookie Policy
We may update this Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We recommend reviewing this Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy and Cookie Policy or our data practices, please contact us at:
Country Valley Foods
Email: info@countryvalley.co.uk
Address: Leeholm Road, Billingham, Stockton-On-Tees, TS23 3TA
Telephone: 01642 562360
