FAQ
Explore our categories below or get in touch with our team if you need further assistance.
At Country Valley Foods, we understand that reliable service and top-quality products are essential for your business. Whether you need help with ordering, deliveries, product details, or account management, our FAQs section is here to provide quick and easy answers to your most common queries.
About our company
Who are you, and what do you do?
We are a leading delivered food wholesaler, supplying quality food products, beverages, and essential kitchen supplies to restaurants, hotels, schools, and healthcare facilities across the country.
What types of businesses do you supply?
We supply to a wide range of sectors, including hospitality, education, healthcare, retail, and event catering.
Where do you deliver?
We offer a regional service, from Leeds across to Hull. Up the East Coast, all the way up to Newcastle.
Ordering & delivery
How do I place an order?
You can place orders through our online platform, mobile app, or by speaking with one of our customer service representatives.
What are your delivery times?
Our standard delivery times are Monday to Saturday. Specific times depend on your location and order volume.
Is there a minimum order value?
Yes, minimum order values is £150
Can I track my delivery?
Yes, our delivery tracking system allows you to monitor your order status in real-time.
Products & sourcing
What products do you offer?
We offer an extensive range, including fresh produce, frozen foods, ambient goods, beverages, cleaning supplies, and catering equipment.
Do you offer allergen and dietary-specific products?
Absolutely! We provide a wide selection of products for dietary needs, including gluten-free, dairy-free, vegan, and allergen-free options.
Are your products ethically sourced?
Yes, we are committed to responsible sourcing, partnering with suppliers who share our values of sustainability and ethical practices.
Account management & support
How do I open an account?
Simply fill out our online account application form, and one of our representatives will be in touch to guide you through the process.
Can I get help managing my account?
Yes, every customer is assigned a dedicated account manager to help with orders, product recommendations, and service queries.
How do I update my account details?
You can update your account details via our online portal or by contacting your account manager.
Payment & billing
I’m having trouble accessing my online account. What should I do?
We accept major credit/debit cards, bank transfers, and offer credit accounts (subject to approval).
Can I set up a credit account?
Yes, credit accounts are available upon successful credit checks and approval.
Where can I find my invoices?
A: Invoices are available via our online portal, or you can request copies from our finance team.
Sustainability & corporate responsibility
What payment methods do you accept?
We are dedicated to reducing our carbon footprint, minimizing food waste, and using eco-friendly packaging wherever possible.
Do you have a food waste policy?
Yes, we actively work to reduce food waste through better stock management and by partnering with food redistribution charities.
Technical support
I’m having trouble accessing my online account. What should I do?
Please contact our IT support team or use the ‘Forgot Password’ feature on our login page.
How do I report an issue with my order?
Please contact our customer support team as soon as possible. Ensure you have your order number ready for quicker assistance.
Contact us
How can I get in touch with customer support?
- Phone: 01642 562360
- Email: info@countryvalley.co.uk
